Brought my BMW R NineT in for it's break-in service, plus repair some self-inflicted faux pas' in my botched attempt to install a windscreen. Went as smoothly as can be imagined. Got it done on time, below estimate, and pickup and delivery was at my convenience (this is January in the Blue Ridge Mountains, not much fun to ride to the shop). Josh and Tommy kept me informed every step of the way. Been riding for 4-plus decades and this was one of the best service experiences I have ever had. Great organization all around!